Portland Limos -
Terms of Service

Definitions

  • Book - to arrange for a reservation in advance.
  • Customer - the individual who booked and paid for the reservation. The customer accepts all financial responsibility for any additional fees or charges incurred during the trip.
  • Passenger - any person, including the customer, making use of limousine services.
  • Reservation - a scheduled time of service to be provided to the customer.

Reservations

Portland Limos provides reservation-based limousine service. Booking must be performed at least 24 hours prior to the desired time of the reservation. Portland Limos does not provide at-will limousine services and will be unable to fulfill booking requests with less than 24 hours notice.


Cancellation

Reservations may be cancelled by the customer up to 24 hours prior to the scheduled beginning of the reservations. Reservations cancelled by the customer after this time will be charged the full quoted rate, including any partially completed reservation.


Billing

Portland Limos accepts the following forms of payment: Visa, Mastercard, American Express, Discover. We do not accept: Personal checks, cash. Please notify us of your method of payment when you make the reservation. Billing will take place 24 hours prior to the scheduled time of your reservation. Portland Limos bills through PayPal.


Overages

Any reservation that extends beyond the scheduled time period will be billed additional fees based on our regular hourly rates, rounded up to the nearest half hour. Overages may be billed up to 48 hours following drop-off.


Hourly Rates

Rates or our vehicles are defined by vehicle and are subject to change without notice. We quote in full hour increments with any portion of an hour being rounded up to the nearest full hour. Rates quoted for a scheduled reservation will not change and the billed amount will equal the amount quoted at the time of booking.


Fare Packages

We offer discount fare packages that are charged at a flat rate for the time specified in the package details. Any overages incurred during a packaged reservation will be billed at the regular hourly rates.


Gratuity

This gratuity is standard in the limousine industry and is a significant portion of your chauffeur's personal income. We charge an 18% gratuity over the base rate of all reservations. The gratuity is automatically included in the quote for your reservation and is charged at the time of billing.


Waiting Time

Portland Limos does not bill for waiting time. The time billed is for the scheduled period of the reservation. Any overages incurred due to waiting time are subject to our regular overage policy.


Vehicle Damage

The cost of cleaing or repairs for any unusual damage or wear, caused by passengers, will be billed to the payment method associated with the account.


Safety

Portland Limos views safety with utmost concern. Any passenger creating an unsafe environment for themselves, the other passengers, or the Chauffeur will be instructed to cease their unsafe activities. Failure to comply with the Chauffeur's instructions may result in the offending passenger being expelled from the vehicle or the reservation may be cancelled by the Chauffer, at the Chauffeur's discretion.


Seat Belt Usage

Portland Limos complies with Oregon State Law regarding the use of seat belts and child restraints. We do not provide child saftey or booster seats for passengers. Any passenger requiring such a seat will need to provide their own.


Oregon's seat belt law states:

ADULT BELT LAW: Oregon law requires that all motor vehicle operators and passengers be properly secured with a safety belt or safety harness, unless all safety-belt equipped seating positions are occupied by other persons. This applies to passenger cars, pick up trucks, motorhomes, and fee-based people transport carrying fifteen or fewer persons. Limited exemptions are allowed under ORS 811.215. Vehicle owners are required to maintain belt systems in working order.

CHILD RESTRAINT LAW: (effective July 1, 2007) Child passengers must be restrained in approved child safety seats until they weigh forty pounds. Infants must ride rear-facing until they reach both one year of age AND twenty pounds.

BOOSTER SEAT LAW: (effective July 1, 2007) Children over forty pounds must use boosters to 4'9" tall unless they have reached age eight.

. . .


As of January 1, 2006, Oregon's safety belt law requires occupants of commercial vehicles (defined in Oregon Revised Statute 801.210 as vehicles which are used for the transportation of persons for compensation or profit) transporting 15 or fewer persons to use safety restraints. This rule applies to occupants of shuttles, taxis, limousines, vans or any other type of vehicle meeting the statutory definition. Among these types of vehicles, taxi cab drivers are the only occupants excepted from this rule.

The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.


http://www.oregon.gov/ODOT/TS/safetybelts.sphp


Alcohol Use

Portland Limos does not provide alcohol for any purpose to its customers and passengers. Passengers exceeding the minimum legal age for alcohol consumption in the State of Oregon may provide their own alcoholic beverages.


Smoking

Smoking in Portland Limos vehicles is prohibitted. Passengers in violation of this policy will be instructed to extinguish their cigarette, cigar, or pipe. Repeated violations, or failure to comply with instructions from the Chauffeur, will result in actions taken at the Chauffeur's discretion up to and cancellation by the Chauffeur of the reservation and a $100 cleaning fee.


Violations

Failure to comply with the Portland Limos Terms of Service may result in the following actions taken:

  • Specific instructions by the Chauffeur to cease the actions deemed in violation of the terms of service.
  • Cancellation of the reservation by the Chauffeur. In the case of cancellation, if the vehicle is enroute, all passengers will be returned to the point of origin. In the case of multiple points of origin, all passengers will be dropped off at the nearest point of origin to the location of the vehicle at the time of cancellation. Reservations cancelled by the Chaufeur due to violations of the terms of service are subject to the same terms as cancellation by the Customer.
  • Additional fees or charges to the Customer's payment method for violations resulting in damage to the vehicle or the need for special cleaning.